Does lkb8 sell or share my information with third parties?

No. lkb8 does not sell, rent, or transfer your personal data to third parties for marketing or commercial purposes. Your data is only shared in very limited circumstances — with Malaysia-based payment service providers (such as Touch 'n Go, GrabPay, and DuitNow) to process your transactions, with platform technology vendors bound by confidentiality agreements, and with authorities where required by Malaysian law. Your data will never reach advertisers, data brokers, or any other marketing entities.

How do I request a copy of the personal data lkb8 holds about me?

You may submit a Data Subject Access Request by emailing support@lkb8.click with the subject line "Data Access Request". Please include your lkb8 username and registered email address so we can verify your identity. We will respond with a confirmation within 2 business days and provide a data report within 21 business days from the date of successful identity verification. Data will be delivered in a secure format.

Can I request lkb8 to delete all my data?

Yes, you may request the deletion of your personal data. However, this right is not absolute — certain categories of data are legally required to be retained under Malaysian law, in particular financial transaction records in MYR and KYC documents, which must be kept for a minimum of 5–7 years under applicable AML and financial legislation. Data not subject to any legal retention obligation will be securely deleted upon your request. Please contact support@lkb8.click to initiate this process.

How does lkb8 protect my bank card and eWallet information?

lkb8 uses 256-bit SSL encryption for all payment data transmissions. We do not store your full credit or debit card details in our database. For eWallet payments such as Touch 'n Go, GrabPay, Boost and ShopeePay, transactions are processed directly through the respective eWallet provider's system — we receive only a transaction confirmation, not your full account details. Bank account numbers or FPX details linked to your lkb8 account are stored in encrypted form and used solely to process withdrawals to your verified account.

Does lkb8 send marketing emails, and how do I opt out?

lkb8 sends marketing communications — such as bonus offers, promotions, and platform updates — to members who have given their consent at registration. You may opt out of marketing emails at any time by clicking the "Unsubscribe" link in any marketing email you receive, or by contacting lkb8 support and requesting removal from the marketing mailing list. Changes will take effect within 5–7 business days. Note: You will continue to receive important transactional emails such as deposit confirmations, security notifications, and account-related updates even after unsubscribing from marketing emails.

What happens to my data if I close my lkb8 account?

When you close your lkb8 account, access to the platform is terminated immediately. However, lkb8 is required to retain certain data in accordance with legal obligations — financial transaction records in MYR are kept for 7 years, and KYC documents for 5–7 years, in compliance with Malaysia's AML regulations. Data not subject to mandatory retention will be deleted or anonymised within 30 days of account closure. You may request a detailed report of the data still held and its retention period by contacting support@lkb8.click.

lkb8 | Privacy Policy – How We Protect Your Personal Data

1

Introduction

Lkb8 (hereinafter referred to as "the Platform", "we", or "lkb8") is the data controller for personal data collected from members and users of our platform. We are responsible for ensuring that your personal data is processed in a manner that is secure, transparent, and compliant with applicable laws.

This Privacy Policy has been drawn up in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and applicable international data protection standards. It explains:

What personal data we collect from you
How and why we collect this data
Who can access or receive your data
How we protect your data from unauthorised access
How long we retain your data
What rights do you have regarding your personal data

This Privacy Policy applies to all information collected through the lkb8 website, mobile app, gaming platform and any communication channels between you and lkb8, including live chat, email and WhatsApp.

2

Personal Data We Collect

Lkb8 collects personal data from members across the following categories:

Identity & Registration Data

Full name as shown on official identification document
Date of birth
Identity card number (MyKad) or passport number for KYC verification
Identity document image (if requested for the KYC process)
Username chosen at registration

Contact Data

Active email address
Malaysian mobile number
Residential address (if required for advanced KYC verification)

Financial & Transaction Data

Payment methods used — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX (Maybank2u, CIMB Clicks)
Deposit and withdrawal history in Malaysian Ringgit (RM)
EWallet or bank account details linked to your lkb8 account (passwords and PINs are never stored)
Complete transaction records for AML compliance purposes

Gaming Activity Data

Betting history across all categories — live casino, Sports Betting (EPL, Liga Super Malaysia, badminton), poker, e-sports, Virtual Sports, slots
Win and loss records
VIP tier and rewards programme progress
Gaming session times and duration

Technical Data

IP address when accessing the platform
Device type, operating system, and web browser
General location data based on IP address (country/city)
Access logs and login session logs
Cookie data and similar tracking technologies

3

How We Collect Data

Lkb8 collects your personal data through a number of channels:

Direct registration — Information you voluntarily provide when completing the lkb8 account registration form.
Platform usage — Data automatically generated when you use lkb8 services, including game history, transactions and interactions with the platform interface.
KYC Process — Identity verification documents submitted at lkb8's request for Know Your Customer compliance purposes.
Support communications — Information you provide when contacting the lkb8 support team via live chat, email, or WhatsApp.
Automated technologies — Technical data such as IP address, device type, and cookie data collected automatically when you access the lkb8 platform.
Payment providers — Transaction information received from the eWallet and online banking providers you use for deposits and withdrawals.
Public sources — In the context of AML compliance, lkb8 may reference relevant public registers for security verification purposes.

4

Purposes of Data Processing

Lkb8 processes your personal data for the following lawful purposes:

Purpose of Processing	Legal Basis	Data Involved
Account management & registration	Contract	Identity, contact
Deposit & withdrawal processing	Contract	Financial, identity
KYC & AML Compliance	Legal Obligations	Identity, financial
Platform maintenance & security	Legitimate Interest	Technical, activity
Customer Support	Contract	Identity, communications
Promotions & personalised offers	Consent	Activity, interactions
Analytics & platform improvement	Legitimate Interest	Technical, activity
Responsible gaming	Public Interest	Activity, gaming patterns

Lkb8 will not use your personal data for any purpose beyond those stated above without first obtaining your consent, unless required by law or court order.

5

Sharing Data with Third Parties

Lkb8 does not sell, rent, or transfer your personal data to third parties for their marketing purposes. However, there are limited circumstances in which we need to share your data with specific parties for legitimate operational purposes:

Payment service providers — Transaction information that must be shared with eWallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay) and online banking services (DuitNow, FPX, Maybank2u, CIMB Clicks) to process your deposits and withdrawals in RM.
Platform technology providers — Gaming software providers, account management systems, and lkb8's technical infrastructure, which operate as data processors under strict confidentiality agreements with lkb8.
Identity verification body — A third-party KYC service provider that assists lkb8 in verifying member identities for legal compliance purposes.
Competent authorities — Government agencies, law enforcement bodies, or regulatory authorities when lkb8 is legally required to do so by law, court order, or valid legal process. lkb8 will notify the member where permitted to do so.
Professional advisors — Lawyers, accountants, and auditors bound by professional confidentiality obligations for advisory or audit purposes.

All third parties who receive your data from lkb8 are bound by data processing agreements that require them to protect your data to a security standard no less stringent than the one lkb8 applies itself.

lkb8's Commitments: Your data will not be shared with other betting platforms, marketing networks, data brokers or any commercial entity not directly involved in lkb8 operations.

6

Security & Data Protection

Lkb8 continually invests in technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. The safeguards we employ include:

256-bit SSL Encryption for all data transmissions between the lkb8 platform and your device — the same standard used in Malaysian online banking.
Stored data encryption — Sensitive information in the lkb8 database is stored in encrypted format. Member passwords are never stored in plain text.
Two-factor authentication (2FA) available and encouraged for all lkb8 accounts as an added layer of security.
Network segregation — Servers storing sensitive member data are isolated from the public internet and accessible only through a secure internal network.
24/7 threat monitoring — An intrusion detection system runs continuously to monitor for any suspicious activity.
Regular penetration testing — lkb8 conducts regular security testing with the assistance of independent cybersecurity experts to identify and remediate vulnerabilities.
Internal access controls — lkb8 staff may only access member data necessary for their specific role. All access is logged and regularly audited.
Staff training — All lkb8 staff who handle personal data receive training on data protection and information security.

While lkb8 takes all reasonable steps to protect your data, no digital security system can be guaranteed 100% secure. You also play a role in keeping your account safe by using a strong password, not sharing your login credentials, and enabling 2FA.

In the event of a data breach affecting your personal information, lkb8 will notify you within the prescribed timeframe via your registered email address, in accordance with the requirements of Malaysia's PDPA 2010.

7

Cookie Policy

The lkb8 platform uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small text files stored on your device when you visit the lkb8 website.

Types of cookies we use:

Essential Cookies — Required for core platform functions such as maintaining your login session, payment processing and security settings. These cookies cannot be disabled as they are fundamental technical requirements.
Functional Cookies — Allows the platform to remember your preferences such as language, display settings and pre-filled information for your convenience. These cookies can be disabled, but doing so may affect certain platform functions.
Analytics Cookies — Helps lkb8 understand how members use the platform — which pages are visited most, where members encounter difficulties and how platform performance can be improved. Analytics data is aggregated and does not identify individuals.
Security Session Cookies — Used to detect and prevent fraudulent activity or unauthorised access to your account during active sessions.

You can manage your cookie settings through your web browser. Most modern browsers allow you to view, delete, or block cookies from specific websites. However, disabling essential cookies may affect your ability to log in or use certain features on the lkb8 platform.

8

Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the privacy principles we uphold, you have the following rights regarding your personal data held by lkb8:

Right of Access

You have the right to request a copy of the personal data lkb8 holds about you. This request will be processed within 21 business days. A nominal administrative fee may apply for repeated or extensive requests.

Right to Rectification

If you find that personal data lkb8 holds about you is inaccurate or out of date, you have the right to request a correction. We will verify and update the relevant data within a reasonable timeframe.

Right to Erasure

Under certain circumstances, you may request lkb8 to delete your personal data. This right is subject to lkb8's legal obligations to retain certain records for periods prescribed by law.

Right to Object

You may object to the processing of your personal data for direct marketing purposes at any time. Such requests will be actioned immediately, without further question.

Right to Restrict Processing

You may request that lkb8 restrict the processing of your personal data in certain circumstances — for example, while you are disputing the accuracy of your data or while a complaint review is in progress.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another operator, for data you provided directly and that we process on the basis of consent or contract.

To exercise any of the rights above, please reach out to the lkb8 privacy team by email at support@lkb8.click stating the right you wish to exercise and sufficient information for us to verify your identity. We will respond within 14 business days.

9

Data Retention & Deletion

Lkb8 retains your personal data only for as long as necessary to fulfil the processing purposes stated in this Privacy Policy, or as required by law. General retention period guidelines:

Active account data — Retained for as long as your lkb8 account remains active. Upon account closure, core data is kept for a period determined by applicable legal obligations.
Financial transaction records (in MYR) — Retained for a minimum of 7 years from the transaction date, in line with Malaysia's AML and financial record-keeping requirements.
KYC documents — Retained for the minimum retention period stipulated by the relevant regulatory body, typically 5–7 years after account closure.
Support communication logs — Retained for 3 years for reference and dispute resolution purposes.
Technical data and access logs — Retained for 12 months for security and technical troubleshooting purposes.
Marketing data — Retained until you withdraw consent to receive marketing communications, or for up to 2 years with no active interaction.

Once the retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. The deletion process uses methods that ensure the data cannot be recovered.

10

Children's Privacy

The lkb8 platform is strictly for individuals aged 18 years of age and above. lkb8 does not knowingly collect or process the personal data of individuals under the age of 18.

If lkb8 discovers that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate action to delete the relevant data and close the associated account. Parents or guardians who suspect their underage child has registered an account with lkb8 are requested to contact us immediately at support@lkb8.click.

11

Privacy Policy Amendments

Lkb8 reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. We will notify you of any material amendments through:

In-platform notifications on lkb8 when you log in
Email to your registered email address (for material amendments)
Display of a notice on the lkb8 homepage for a specified period

The "Updated" date at the top of this page indicates when the latest version of this Privacy Policy took effect. By continuing to use the lkb8 platform after any amendments come into force, you are deemed to have accepted the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how lkb8 handles your personal data, or if you wish to exercise any of the rights outlined in this Privacy Policy, please contact us through the following channels:

Privacy Email: support@lkb8.click (please include "Privacy Enquiry" in the email subject line)
Live Chat: Available 24/7 within the lkb8 platform
WhatsApp: Via the support number listed within the platform

Our Bahasa Malaysia-speaking privacy team is ready to assist you. We will acknowledge receipt of your enquiry within 2 business days and resolve your case within 14 business days. For more complex cases requiring further investigation, we will keep you informed of progress on a regular basis.

If you are not satisfied with how lkb8 handles your privacy enquiry or complaint, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) under the Malaysian Ministry of Communications and Digital.

Lkb8 Privacy Policy – How We Protect Malaysian Players' Data

Lkb8's Privacy Commitment to Malaysian Players

Types of Data lkb8 Collects